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Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via the Post Office, courier service or international air mail (upon arrangement). A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Orders can also be collected at 51 Panorama Rd, Hilton. WhatsApp 072 4816693 to arrange a pick up time.

Return and Refunds Policy

The provision of goods and services by Living It Green is subject to availability. In cases of unavailability, Living It Green will contact you with options.

Once payment has been made by the customer for an order, the order can only be cancelled if the order has not been dispatched by Living It Green.

If a product is damaged or broken when you receive it, you must inform Living If Green within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier's remedy is then up to their own discretion and Living It Green itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact Living It Green within one working day. We will check our packing records to see whether an error has occurred. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account, or credit your account, your choice.